When you place an order online via our website we collect your name,
e-mail address, billing address (together with mailing address if
different) and telephone number. We do not store any financial
information - all payment details are taken on our payment provider’s
website. Paypal are our payment provider.
When you place orders you are connected to our secure server. The secure
server software (SSL) encrypts all information you input before it is
sent to us. All customer information is collected lawfully.
Your Personal Information:
We hold details of your purchases on a secure locally-controlled
database. You will be amazed at how many times customers ask us to check
which titles they have previously purchased! We also store your address,
phone number and any email address which you have provided us with as a
means of contact. With regard to dates, we only store the date of your
last purchase. You are entitled to view, amend, or delete the personal
information that we hold on our database. You can email your request
Telephone Orders - Payment Information
We do not store payment details of orders made via telephone. Once your
order has been securely processed by our Merchant Services provider (Handepay)
using our secure payment terminal, your payment details are destroyed.
Although we retain our merchant services receipt for the transaction,
this does not contain your credit or debit card number.
Email Newsletter List:
If you have signed up (or ‘opted in’) to receive our newsletters by
email, we need to store your email address. You can unsubscribe from our
mailing list at any time by clicking the unsubscribe link at the bottom
of all our e-newsletters. We use a third-party provider - MailChimp - to
deliver our newsletter. We gather statistics around email opening and
clicks using industry standard technologies to help us monitor and
improve our e-newsletters.
We do not sell, share or exchange email lists with other organisations
Cookies are used by most websites. Without them our website wouldn't be
able to remember basic information such as which items are in your
shopping basket. The cookies we use are simple 'session ID' cookies
and they do not store sensitive information. Cookies allow you to make
full use of our website - obviously you are free to disable cookies in
your browser if you'd prefer. However, without them Locomaster.co.uk
will not function properly as an e-commerce website.
Postal Mailing List:
We only post out newsletters to Locomaster customers who request to go
on our postal mailing list. We understand that some people do not have
email accounts or internet access. As a general rule, we only mail
customers who have purchased from us within the previous 18 months. If
you no longer wish to receive our postal mailings, please contact us at
firstname.lastname@example.org or you can phone us on 01753 545888 to request
that your name be removed from our mailing list.
Last but not least…
us either by email or by telephone.