Privacy Policy


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Privacy Policy:
When you place an order online via our website we collect your name, e-mail address, billing address (together with mailing address if different) and telephone number. We do not store any financial information - all payment details are taken on our payment provider’s website. Paypal are our payment provider.

Security:
When you place orders you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. All customer information is collected lawfully.
 
Your Personal Information:
We hold details of your purchases on a secure locally-controlled database. You will be amazed at how many times customers ask us to check which titles they have previously purchased! We also store your address, phone number and any email address which you have provided us with as a means of contact. With regard to dates, we only store the date of your last purchase. You are entitled to view, amend, or delete the personal information that we hold on our database. You can email your request to helpline@locomaster.co.uk

Telephone Orders - Payment Information
We do not store payment details of orders made via telephone. Once your order has been securely processed by our Merchant Services provider (Handepay) using our secure payment terminal, your payment details are destroyed. Although we retain our merchant services receipt for the transaction, this does not contain your credit or debit card number.

Email Newsletter List:
If you have signed up (or ‘opted in’) to receive our newsletters by email, we need to store your email address. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of all our e-newsletters. We use a third-party provider - MailChimp - to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters.

We do not sell, share or exchange email lists with other organisations and businesses.
Simple!

Cookies:
Cookies are used by most websites. Without them our website wouldn't be able to remember basic information such as which items are in your shopping basket. The cookies we use are simple 'session ID' cookies and they do not store sensitive information. Cookies allow you to make full use of our website - obviously you are free to disable cookies in your browser if you'd prefer. However, without them Locomaster.co.uk will not function properly as an e-commerce website. 

Postal Mailing List:
We only post out newsletters to Locomaster customers who request to go on our postal mailing list. We understand that some people do not have email accounts or internet access. As a general rule, we only mail customers who have purchased from us within the previous 18 months. If you no longer wish to receive our postal mailings, please contact us at helpline@locomaster.co.uk or you can phone us on 01753 545888 to request that your name be removed from our mailing list.

Last but not least…
If you have any questions regarding our privacy policy, please contact us either by email or by telephone.

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FREEPOST RTJS-JLHR-CSLA, Locomaster Profiles, LANGLEY, SLOUGH, SL3 7DQ

Order Line: +44 (0)1753 545888

Privacy Policy
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